The Solar 3G Sunset is Now.

Late in 2021 and earlier this year, you may have heard about major telecommunications carriers ending their support for their 3G networks. This 3G “sunset” or “shutdown” will take place throughout 2022, with AT&T ending support for its 3G network starting on February 22, 2022.

By January 1, 2023, the 3G sunset will have impacted millions of devices, including cell phones, medical devices, smart-home and security devices, electric vehicle chargers, and modems and meters that monitor and report solar system production.
 

You may have received notice from Spruce Power — or your local service provider — letting you know that it’s time to take action to continue to monitor your solar production. If your system is impacted by the 3G sunset, you need to replace your meter.

If your system relies on its 3G modem (instead of Wi-Fi) to connect to the internet, the discontinuation of 3G support will interrupt your solar system's communications. 

Without solar monitoring:

• You will not have the ability to monitor production levels remotely.
• You will not automatically be notified about a problem that could reduce your production.
• You will not know about interruptions in your production until you get an unpleasant surprise in your energy bill.

• Yes, no technician or solar company will ask for you any payment or money of any kind.

• Spruce has contracted several local companies to replace your old 3G modem for a new 4G at no cost to you.
• Please call to schedule. 888-635-4134 Be ready to provide the following information
  
  • Name on account, system id, address of service, and a cell phone number.